Return & Refund Policy

Return & Refund Policy – UrbanStore

Ham UrbanStore mein apne customers ko behtareen service dene ki koshish karte hain. Neeche return aur refund se mutaliq hamari policy di gayi hai:

1. Return Policy:  
- Sirf unsealed, unused, aur original condition mein products 3 din ke andar return kiye ja sakte hain.  
- Damaged ya used products return nahin kiye jayein ge.  
- Packaging, tags, aur accessories mukammal honi chahiye.

2. Non-Returnable Items:  
Nimnalikhit items kisi surat return nahi kiye jate:  
- Used clothing, innerwear  
- Electronics jinhain use kiya gaya ho  
- Damaged by customer  
- Customized ya clearance items

3. Damage Claims:  
- Agar product delivery par hi damaged ho, courier ke samne video evidence ke sath report karna zaroori hai.  
- Bina delivery time evidence ke damage claim accept nahi kiya jaye ga.

4. Refund Process:  
- Refund sirf tab diya jaye ga agar item return policy ke mutabiq ho.  
- Refund process 51 working days mein complete hota hai, original payment method par.